Our Guarantee & Warranty - Portcullis Gate Repair Austin

The Portcullis Gate Repair Austin Guarantee

When we repair a gate in Austin, we put the promise in writing before we touch a single bolt. The Kingswell Guarantee is stamped on every repair invoice we hand you, and it covers the work for a full 365 days. If the repair fails inside that year, we come back and fix it at no charge. No arguing about what was covered, no invoice for the return trip. We’ve operated this way since 2008 because a written guarantee is the only kind that actually means something when your gate stops opening at 6:45 on a Monday morning. You get the price first, the work second, and the guarantee stays with you for the next twelve months.

Call (254) 280-0629

What’s Covered

Every repair we do in Austin carries the same set of commitments, written on the invoice and backed by our name. Here’s exactly what stands behind the work:

• 365-Day Workmanship Guarantee. If the repair fails within one year, we return and correct it free of charge under the Done Right Promise.
• Written Price Before Work Begins. You approve the full cost in writing before we start, and that price does not change after the fact.
• Real Arrival Window. We give you a window we’ll actually hit, and the technician shows up in uniform so you know who’s at the gate.
• Clean Job Site. We leave the area around the gate cleaner than we found it, including removed parts, old fasteners, and debris.
• Brand-Specific Service. Our technicians are trained on LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule systems before they ever pull into your driveway.
• Background-Checked Technicians. The person working on your property has been vetted, uniformed, and identified before the work starts.

Our Satisfaction Promise

If something isn’t right, you don’t have to build a case to get it fixed. Call us, tell us what’s wrong, and we’ll schedule the return visit. If the failure falls inside the 365-day guarantee period, that visit costs you nothing. Not a service fee, not a diagnostic charge, not a “well, this part is different” surprise. Dean Prescott, the owner of Portcullis Gate Repair Austin, signs off on this promise personally, and every location in the Kingswell family is held to the identical standard. That means the same written guarantee applies whether your gate is a residential swing gate in Tarrytown or a commercial slide gate off South Congress. We’d rather spend the return trip making the repair right than spend any of your time explaining why we won’t.

The process is simple: call (254) 280-0629, describe what’s happening with the gate, and we’ll get a technician out to look at it. If it’s covered, it’s covered. We don’t bury the guarantee in fine print because we wrote it ourselves, and we wrote it to be used.

Licensed & Insured Backing

A written guarantee is only as strong as the company behind it. We carry the licensing and insurance that Austin homeowners and commercial property managers should expect from any contractor working on their gate systems. That insurance protects your property while we’re on site, and our licensing means the work meets the standards set by the state of Texas. When you combine that with the Kingswell Guarantee, you get two layers of protection: the paperwork that covers you on paper, and the promise that covers you in practice. If something goes wrong, we’re still here, still reachable, and still responsible. That’s the point of doing business this way.

The Kingswell Way

Every Portcullis location is independently owned and operated, but none of them get to change the standard. The Kingswell Way is five commitments written into every job we take, and they’re printed on the invoice you receive:

• Say the price before the work. You’ll know exactly what the repair costs before we begin, and you’ll approve it in writing.
• Show up in the window we gave. When we say we’ll be there, we’re there. If something shifts, you hear from us.
• Leave the place cleaner than we found it. The gate area, the driveway, the walkway. No leftover hardware, no grease smears, no debris.
• Put the guarantee in writing. Every repair invoice carries the 365-day written guarantee, stamped and dated.
• Come back if it fails. Guarantee claims are free. The return visit, the parts, the labor. The whole thing, covered.

These aren’t franchise slogans. They’re bound by contract, and they apply to every single job we do in Austin, from a small hinge replacement to a full electric gate installation.

What the 365-Day Done Right Promise Actually Means

The easiest way to understand it is this: if we repair your gate and the same issue comes back within a year, that’s on us. The parts we installed, the labor we performed, the adjustment we made. If it fails inside the guarantee period, we fix it at no charge. You don’t pay for the return visit, you don’t pay for replacement parts, and you don’t pay a trip fee. The guarantee is written on the invoice you receive the day of the original repair, so there’s no question about what’s covered and for how long. Keep that invoice. It’s your guarantee card.

We’ve been doing this since 2008, and the guarantee has looked the same the whole time. Dean Prescott wouldn’t have it any other way. If a repair doesn’t hold, we’d rather hear about it from you than have you tell a neighbor it didn’t.

What About New Gate Installations?

Installations carry the same written Kingswell Guarantee that repairs do. We quote the full price before ordering anything, we schedule a real arrival window, and we leave the site clean. The workmanship is covered by the same 365-Day Done Right Promise, so if an installation issue shows up within the first year, the return visit is free. We also stand behind the operator brands we install, including LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. If a manufacturer warranty applies to a component, we’ll walk you through exactly what it covers and how to claim it. No confusion, no runaround.

Common Questions About Our Guarantee

What does the 365-Day Done Right Promise cover?

It covers the workmanship and parts from the original repair. If the repair fails inside one year of the service date, we return and fix it at no charge. The guarantee is written on your invoice, dated with the original repair.

Does the guarantee cost extra?

No. The written guarantee comes standard on every repair and installation we do in Austin. There’s no extended warranty package to buy, because we don’t sell you back a promise we should already be making.

What if my gate breaks for a different reason than the original repair?

Then it’s a new issue, not a guarantee claim, and we’ll give you a written price before any new work begins. But if the failure is related to the work we did originally, the return visit falls under the guarantee and costs you nothing. Call (254) 280-0629 and we’ll diagnose it honestly either way.

Do you service all nine operator brands under guarantee?

Yes. LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule are all covered by the same written guarantee when we perform the repair. The technician arriving at your gate already knows the specific system on your property.

What happens if I need service after hours?

A live person answers our phone 24 hours a day, 7 days a week, including holidays. You won’t get a voicemail tree, and you won’t wait until Monday morning for a callback. Explain what’s happening with the gate, and we’ll get you scheduled.

Are you licensed and insured in Austin?

Yes. We carry the licensing required for gate work in Texas and the insurance that protects your property while we’re on site. Combined with the written Kingswell Guarantee, that’s the full picture of what stands behind every job we do.

Get the Guarantee in Writing

Every job we do in Austin comes with it automatically. The written price, the real arrival window, the clean job site, and the 365-day guarantee are part of the service, not add-ons. Call (254) 280-0629 to schedule a repair or get a written quote on a new gate installation. A live person answers, day or night. You’ll get the price before the work, and the guarantee with the invoice.

Written by Dean Prescott, Owner at Portcullis Gate Repair Austin, serving Austin since 2008.